Sales and Support Service
Virgo Accounts is sold and supported on the basis of a “Gentle-person’s Agreement” as part of my social commitment to support organisations that make a contribution to society. The following sets out the basis on which I offer the system for sale, and my support service. If you are not happy with this and have already purchased the software then you should not install the software but return everything immediately for a full refund (within 30 days of purchase - see below).
Virgo Accounts is a character-based accounting system designed primarily for the one to three partner firm of solicitors and is sold to firms of that size which have a social conscience and/or undertake a significant element of Legal Aid or pro bono work. It runs under DOS and many versions of Windows. The system comprises a fully integrated suite of programs for office accounting, client accounting and time recording with comprehensive reporting and enquiries.
Virgo Accounts has been a stable product for many years. It is supplied on an “as is” basis without any warranties, implied or otherwise. The software is presently sold at the bargain price of £199. Sale of the system is strictly payment with order, by cheque, bank transfer or PayPal.
At this price there is a limit to how much “pre-sales” support I can afford to provide. I will answer any queries and will put prospective users in touch with current users who are prepared to provide a reference, if requested. Any user buying the system who finds it is unsuitable for their requirements may return the disk(s) and paperwork for a full refund within 30 days of purchase.
It is my intention to provide a first class professional support service. For an annual fee (currently £220) I will provide support and software updates, answer queries and resolve any software errors with Virgo Accounts by telephone, post or email between the hours of 9am and 5pm (GMT/BST) on normal working days and on the understanding that I may not be immediately available and that I may take up to four weeks holiday each year (and consequentially will not be available to provide support). The support service is usually for twelve months, although for the first year only if the support service is paid for at the time of initial order then the period of support will be extended to fifteen months.
Whenever a query or problem is reported I will endeavour to resolve it as quickly as possible. If there is a delay for any reason I will keep the user informed of progress. If there is a problem with the user’s data I may need to ask for a copy of the appropriate data files to be sent to me by email, on CD or other medium. Any data supplied will be treated with the strictest confidence.
I promise to act with honesty and integrity at all times, and I expect a similar courtesy from those with whom I deal.
I reserve the right to charge an additional fee for any extra support that may be required as a result of (i) misuse of the system, (ii) failure to follow recommended procedures, (iii) hardware or operating system malfunction or failure, (iv) failure on the user’s part to report a problem promptly when it occurred, (v) where the answer is readily available in the user manual, or (vi) out of hours service (available only by prior arrangement and in exceptional circumstances).
The Virgo Accounts support service does not include general advice on how to use a PC, DOS, Windows or any utility program or other software. Such advice may be available as a separate service, if required, and will be charged for additionally at my prevailing rate. The support service does not include training in the use of the system; if required this too can be supplied as an additional service.
I am not an accountant and therefore I cannot and will not give accounting advice. Your accountant is best placed to advise on such matters.
Graham R Irwin